Jolicoeur Consulting, LLC Refund Policy

Thank you for choosing Blast CMS by Jolicoeur Consulting, LLC! We strive to provide you with a valuable and satisfying experience. This Refund Policy outlines the terms and conditions under which refunds are offered for our Software as a Service (SaaS) subscriptions.

Eligibility for Refunds:

We offer a 30-day money-back guarantee for all new subscriptions to our SaaS platform. This guarantee applies from the date of your initial purchase. Refunds are only available for first-time subscriptions. Renewals or subsequent subscriptions are not eligible for a refund.

Conditions for Refund:

To be eligible for a refund, the following conditions must be met:

• Request within the Refund Period: You must submit your refund request within 30 days of your initial purchase date.
• Reason for Refund: You must provide a valid reason for your refund request. While we understand circumstances change, providing context helps us improve our service. Common acceptable reasons include:
  • The software does not meet the advertised functionality.
  • You experienced significant technical issues that we were unable to resolve within a reasonable timeframe.
  • The software is incompatible with your system, despite meeting the stated system requirements.
• Cooperation with Support: You must have made reasonable attempts to resolve any issues with our support team. We may request information or clarification to help diagnose and resolve the problem.
• No Violation of Terms of Service: You must not have violated our Terms of Service. Refunds will not be issued to accounts that have engaged in fraudulent activity or have otherwise abused our platform.

How to Request a Refund:

To initiate a refund request, please follow these steps:

1. Contact Support: Email our support team at support@blastcms.net with the subject line "Refund Request - [Your Account Name/Subscription ID]".
2. Provide Information: In your email, please provide the following information:
   • Your account name or subscription ID.
   • The date of your purchase.
   • A detailed explanation of why you are requesting a refund.
   • Any relevant screenshots or documentation of the issue you experienced.
3. Await Confirmation: Our support team will review your request and contact you within 10 business days to confirm receipt and discuss your eligibility.

Refund Processing:

Once your refund request is approved, we will process your refund within 60 business days. The refund will be credited back to the original payment method used for your purchase. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

Exclusions:

The following are not eligible for refunds:

• Renewals or subsequent subscriptions.
• Subscriptions purchased through third-party marketplaces (please contact the marketplace directly for their refund policy).
• Accounts that have violated our Terms of Service.
• Requests made after the 30-day refund period.

Changes to this Policy:

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately. It is your responsibility to review this policy periodically for updates.

Contact Us:

If you have any questions about this Refund Policy, please contact us at support@blastcms.net.